ADA Compliance Policy

Website Accessibility Statement  Updated: 2/14/2019

Treasure Island is committed to ensuring that all visitors and residents, including visitors and residents with disabilities, are able to access and use all of our programs, services, and activities. We recognize that many visitors and residents are increasingly using our website to access information about what we offer, and to take advantage of the website to obtain services. 
We also recognize that users of the website who have disabilities may use the website with the assistance of technology, including screen readers, as well as with captioning, transcripts, and the use of other auxiliary aids and services. As outlined below, we want to provide users of our website with information about what we offer, ways to inform us of any difficulties encountered, alternative ways we can offer the services, the time frame for doing so, who to contact, and information about our ADA Grievance Procedure, as discussed below. 
Our website offers a wide range of information and services, and we recognize that for users with disabilities, some material on our site may pose challenges. We are interested in hearing from users with disabilities, we want to know about your experiences, and want to address the challenges you identify.

What to Do If You Encounter a Problem Using Our Website:  
Web accessibility concerns, or any other accessibility concerns, should be brought to the attention of our ADA Coordinator. We will respond within one (1) business day.

Ruth Nickerson, City Clerk/ADA Coordinator, City of Treasure Island, 120 108th Avenue, Treasure Island, FL. 33706  727-545-4575 ext. 229 or rnickerson@mytreasureisland.org
Please provide the following information:

Your name:
Your phone number:
Your email address:
The date and time you encountered a problem using our website:
The web page/web address on which the problem occurred:
What occurred/what were you unable to do:
Any error messages you received:
We strive to ensure that our website will comply with WCAG 2.0 AA, but recognize that alternatives to using the website should be available in the event that a user with a disability encounters a problem using our website. Should you encounter such a problem, we urge you to contact our ADA Coordinator, who will provide an alternative way to quickly obtain the information you are seeking to obtain through the website. In addition, should you wish to file an ADA Grievance to alert us to any problems you may be experiencing, you may also file an ADA Grievance with us.

Ongoing Website Accessibility Efforts:
We are in the process of working to assess our website’s accessibility, and will be undertaking efforts to identify and address areas needing improvement. We will be establishing a schedule for enhancing accessible features of the website, and welcome your comments and insights. Please contact our ADA Coordinator at 727-545-4575 ext. 229 or rnickerson@mytreasureisland.org

Ongoing ADA Compliance Efforts:
The City has designated an ADA Coordinator. We have also developed and published an ADA Grievance Procedure, and designated a Web Steering Committee to address website accessibility concerns.

We are in the process of completing a comprehensive review of our policies and practices for ADA compliance, and are working to enhance our services to the disability community. We have also developed and published an ADA Grievance Procedure by which the City can be informed of and respond to any ADA or Section 504 concerns.
We are in the process of assessing our website’s accessibility and in the mandates of WCAG 2.0. We will be engaging in efforts to identify and correct issues, and developing a schedule for this effort. 

For Users with Hearing Loss or Vision Loss - Policy and Time Frame for Responses to Requests for Accommodations:
All City Commission meeting videos posted on our website after January 1, 2017 will be captioned. Other videos posted online will be described, and agendas of meetings will be posted. We will caption or transcribe these videos, upon request, free of charge, and will provide the requested material within three to five (3-5) business days of receiving the request. Videos will be retained for a period of 5 years, but may not remain online.

In the event captioning or a transcript is requested, absent a determination that a more timely response is appropriate, the following timeframe for responses shall apply:
Captioning of videos: three to five (3-5) business day(s) turnaround 
Transcripts of videos: two (2) business day turnaround
In the event that printed materials in alternative formats is requested:
Requests for printed material in alternative formats, sign language interpreters, and CART services: Requests should be made to the ADA Coordinator no later than five (5) days before the event. You may also wish to share your concerns with us through our ADA Grievance Procedure.
We welcome you to our website and we look forward to assisting you with any concerns.
Treasure Island is committed to ensuring that all visitors and residents with disabilities, are able to access and use our programs, services, and activities. Our website offers a wide range of information and services. We are interested in hearing from users with disabilities, we want to know about your experiences, and want to address the challenges you identify. Please contact rnickerson@mytreasureisland.org to provide input or to request information be provided to you in an alternative format.

Americans with Disabilities Act Grievance Procedure
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file an inquiry or complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Treasure Island. The City of Treasure Island’s Personnel Policy governs employment related complaints of disability discrimination.

The inquiry/complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Upon request, alternative means of filing complaints, such as personal interviews or a digital/tape recording of the complaint, will be made available for persons with disabilities.
The complaint should be submitted by the grievant or designee as soon as possible but no later than 60 calendar days after the alleged violation to: Ruth Nickerson, City Clerk/ADA Coordinator, City of Treasure Island, 120 108th Avenue, Treasure Island, FL. 33706  727-545-4575 ext. 229  rnickerson@mytreasureisland.org
Tiffany Makras, Human Resources Director/Risk Management Official, City of Treasure Island, 120 108th Avenue, Treasure Island, FL. 33706  727-545-4575 ext. 236  tmakras@mytreasureisland.org

Within 15 calendar days after receipt of the complaint, the ADA Coordinator, or their designee (ADA Compliance Officer/Risk Management Official), will correspond with the complainant to discuss the complaint and the possible resolutions. Within 30 calendar days of the correspondence with the ADA Coordinator, or their designee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Treasure Island and offer options for substantive resolution of the complaint.

If the response from the ADA Coordinator or their designee does not satisfactorily resolve the issue, the complainant or designee may submit a written appeal to the City Manager within 15 calendar days.
Within 15 calendar days after receipt of the appeal, the City Manager will correspond with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the correspondence, the City Manager or designee will respond in writing and, where appropriate, in a format accessible to the complainant with a final resolution of the complaint.
All written complaints received by the ADA Coordinator, or their designee, appeals to the City Manager or their designee, and responses from these two offices will be retained by the City of Treasure Island for at least three years.